How to send edits and support requests
A clear guide for sending your requests so we can complete your changes accurately and on time.
Support Request Guidelines
Here are quick and organized examples on how to send us updates, new page requests, and general questions.
This page helps you share your requests in a clear format so we can complete your updates accurately and efficiently. Use the sections below as a template.
Page Edits
When you need edits, the general things to keep in mind are:
- Always provide a link to the pages you’re referencing
- Explain what you need in a list format (bullet points or numbered lists)
Below are examples of how to share your requests for editing current pages on your website:
Contact Page
Link: https://example.com/contact
Please explain in detail and provide content if applicable. Here is an example:
- Replace old phone number with (555) 123-4567
- Update the contact form to include a “Preferred Contact Time” dropdown
- Add new address:
- ShiftWeb
- 123 Example St.
- City, State, ZIP
- Ensure the phone number update reflects in the header and footer as well
About Us Page
Link: https://example.com/about
Please explain in detail and provide content if applicable. Here is an example:
- Add new team member under “Our Team” section:
- Name: Jane Smith
- Position: Lead Developer
- Bio: John has 10+ years of experience in web development.
Photo: (Attached below)
New Page Request
Please use this format when you want us to create a brand new page.
Page Title: [Enter Page Title]
- URL: example.com/services
- Purpose: (Briefly describe the goal of this page. Example: “Provide an overview of our services and encourage inquiries.”)
- Inspiration/Examples: (Share links to pages you like or describe the style you prefer.)
Page Layout (Describe section by section)
- Hero Section
- Headline: [Enter main heading]
- Subheading: [Enter supporting text]
- Background: (Image, video, or color preference)
- CTA (Call-to-Action): [Example: “Get Started” button linking to the contact page]
- Section 2 (Features)
- Brief introduction or company story
- Images or icons (if any)
- Section 3 (Services)
- List of services offered (with descriptions if needed)
- Grid or list layout preference
- Call-to-Action Section
- What action should users take? (Example: “Schedule a free consultation”)
- Button text and link
- Additional Sections (if any)
- Testimonials, FAQs, Portfolio, Contact Form, etc.
General Question
If you need help understanding how something works, include both the question and any troubleshooting you already tried.
- Question: How can I update images in Elementor?
- Details: Tried replacing an image, but it doesn’t update. Need guidance.