Congrats! Your New Website is Live! 🎉

This page has all the essential info, tips, and resources to help you manage, update, and optimize your site while we keep it secure and running smoothly.

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Your New Website is Live! 🎉

Congratulations! Your beautiful new website is now live. We’re thrilled to see your vision come to life!

To help you get started and keep your site running smoothly, here’s everything you need to know after launch.

Clear Your Browser Cache

When you first visit your new site, your browser may still show an older version saved in its memory (cache). Clearing your browser cache ensures you see the latest updates and design exactly as it was launched. How to clear your cache:

Google Chrome: Click the three dots → More tools → Clear browsing data → Select “Cached images and files” → Clear data.
Safari: Preferences → Privacy → Manage Website Data → Remove All.
Firefox: Options → Privacy & Security → Cookies and Site Data → Clear Data → Cached Web Content → Clear.
Edge: Settings → Privacy, search, and services → Clear browsing data → Choose “Cached images and files” → Clear now.

Alternatively, opening your site in an incognito or private browser window will show the latest version immediately. This simple step avoids confusion and ensures your site looks perfect.

Editing Your Website

Your WordPress site is built to be easy to manage, but there are some best practices to follow.

Making small changes: You can update text, images, and pages easily using WordPress. Our Knowledge Base with tutorial videos walks you through these steps.
Major changes: Adding new plugins, changing code, or inserting scripts can affect your website’s security and performance. Before making any of these changes, please check with us. We’ll guide you safely and make sure your site continues running smoothly.

Following these guidelines helps protect your investment and ensures your site remains fast and secure.

Logging In

The login credentials for your live site are the same as your staging site. If you need additional user accounts, or if you run into login issues, reach out to us via support center.

We can also provide guidance on assigning different user roles, so team members can contribute safely without affecting critical parts of the website.

We’re Here to Help!

Whenever you have questions or need assistance, we’re just a click away.

Use our Support Center to submit a ticket.
Clearly describe your request and select the appropriate category so it reaches the right team member quickly.

Whether it’s a simple question or a more complex request, we’ll respond promptly and make sure your site keeps running at its best.

Image Management

Images can make your website look amazing, but large or unoptimized files can slow it down. To avoid this, follow our Image Optimization Guide:

Resize images before uploading.
Use compressed file formats like JPG or optimized PNGs.
Name your files clearly for SEO purposes.

This ensures your site loads quickly, looks sharp on all devices, and maintains a professional appearance.

Billing & Invoices

For billing or invoice questions, use the ‘Billing/Invoice Questions‘ option in the support form. This helps your request reach the right person quickly.

We handle billing efficiently so you can focus on your business without worrying about invoicing or missed payments. If you need a copy of previous invoices or clarification on charges, just let us know.

Hosting & Maintenance

Here’s what’s included in our hosting and maintenance services:

Premium theme and plugin licenses (worth over $300/year)
Weekly updates for WordPress core, themes, and plugins
Scheduled backups to keep your data safe
99.9% uptime guarantee
Unlimited bandwidth and storage
High-performance SSD hosting

Regular maintenance ensures your website stays secure, loads quickly, and continues to function perfectly as your business grows.

Your next hosting invoice will be sent 1 year after the site launch, and we’ll always be here if you have questions or want to make adjustments.

Get the full details of our managed hosting services here.

Thank you!

We’re honored to have worked with you to bring your vision to life. This page is your go-to resource after launch, and we encourage you to bookmark it for easy reference.

Whenever you need help, guidance, or advice, we’re just a click away.

Thank you for trusting us with your website!

Still need help?

We’re here to make sure your website runs smoothly and stays secure. Whether it’s a small question or a bigger request, don’t hesitate to reach out. Our team is ready to help you with edits, updates, or any guidance you need.